Tue. 2/17/26

Tuesday, February 17, 2026

• Leadership Thought:
  "The standard is built in the small things we choose not to overlook." - unknown

  • We’re crushing records, strengthening operations, and raising our standards daily. The momentum is real, and it is exciting to see the consistency taking shape across our teams.

  • Let’s stay focused on property standards, inside and out. Snow is sticking around for a bit, so please remain vigilant with salting and continue monitoring walkways, as daytime melting is creating overnight conditions. Ensure property walks are happening and pick up any debris. These details matter greatly.

  • Thank you for continuing to utilize the Incident Report on The Dash. Strong documentation protects our teams, our guests, and our operation, and keeps us steady as we move forward.

  • Let’s keep the momentum going...

Mon. 2/16/26

Monday, February 16, 2026

• Labor reports & Payroll due to accounting this morning

Sun. 2/15/26

Sunday, February 15, 2026

• Celebrate your win today, all restaurants CRUSHED last year’s Valentines day sales. Excellent work to you and your teams!!

Sat. 2/14/26

Saturday, February 14, 2026

• Watch Replay: Paychex Compliance Online Events

  •  No Tax on Overtime and Tips: The New IRS Rules

Fri. 2/13/26

Friday, February 13, 2026

• Manager Property Walks: Please ensure opening managers are completing exterior property walks every single day before opening. Pick up debris, check that entrances are clean, and confirm the property looks tidy and welcoming.

Thu. 2/12/26

Thursday, February 12, 2026

Updating / Checking Clock-Ins in Toast:

1. Open the Toast app.

2. Select your restaurant.

3. Tap Team.

4. Choose “All” to review every employee clock from the day.

5. Click into an individual record to make edits as needed.

Wed. 2/11/26

Wednesday, February 11, 2026

• GM/Chef/Finance/Ops Roundtable will take place this morning at 9:30am at Andiamo. We have many important updates to share and look forward to bringing everyone together for alignment and discussion. See you there!

Tue. 2/10/26

Tuesday, February 10, 2026

• Operational Update:

  To keep everyone in the loop, a pipe burst at the Holiday Inn impacted the water source to Rio, forcing the restaurant to close Monday evening around 8:00pm. The restaurant has remained closed while the issue is being addressed, and we are hopeful to reopen today. We will continue to share updates as they become available.

  Temperatures will continue to fall below freezing overnight, but the single-digit arctic blasts are behind us for the foreseeable future. Even so, please stay vigilant and immediately report any leaks, pipe concerns, or disruptions to water or gas service directly to Kristi.

Mon. 2/9/26

Monday, February 9, 2026

• Alcohol Service Compliance

  All employees who serve or deliver alcohol to guests, at tables or at the bar, must hold a valid ServSafe Alcohol or TIPS certification as required under our insurance and liquor permit standards.

  If you or someone on your team needs a certification or renewal, you can sign up below and receive a $5 member discount, bringing the cost to $25:

  https://www.ctrestaurant.org/alcohol-certification

  Be sure to link Cannonball Management when creating your account to receive the discount.

  Both ServSafe and TIPS are accepted.

Sun. 2/8/26

Sunday, February 8, 2026

• No updates for today….

• Enjoy your Super Bowl Sunday!

Sat. 2/7/26

Saturday, February 7, 2026

• GM’s: Please send over support materials for your first in-person team training by Friday, February 13.

  • We are adjusting the required in-person trainings from 6 per quarter to 4 per quarter. Since January has already passed, if you did not hold an in-person training last month, please plan to schedule four trainings between February and April to stay on track.

    This will support your bonus measurements and help ensure you receive the full points for this metric.

Fri. 2/6/26

Friday, February 6, 2026

• Leaders bring the weather…

Thu. 2/5/26

Thursday, February 5, 2026

• 📊 Compliance Webinar: Navigating No Tax on Tips & OT

  • Tuesday, February 10 | 2 PM EST | 1 Hour | Complimentary

  • GMs and Chefs, please register if you can attend. This is valuable knowledge to share with your teams.

    This Paychex webinar covers the new federal tax provision on overtime and tips, including compliance, payroll reporting, qualified compensation, and deduction limits so we can stay proactive and prepared as regulations evolve.

Wed. 2/4/26

Wednesday, February 4, 2026

• The Coastal New England Dip:

  • New England winters separate good restaurants from great ones, and with this season comes a massive opportunity to strengthen our connection to the community and support our year-round business. Let’s continue leading with positivity, protect the guest experience like gold, and lean even harder into our locals.

    As Ryan Serhant says, every day let’s focus on doing business, keeping business, and finding business.

    That said, here’s some sunshine for today… Reviews that remind us why the work matters:

    • Andiamo: "Flippin' amazing! Chicken Marsala and Chicken Parm!! The love salad, too!!" , Ceci Iliff

    • Rio Salado: "Delicious food, wonderful service, gorgeous place 😋👍🏻" , Emily Murphy

    • Rio Rapido: "Catered a large party, food was great and the estimate of number of tacos needed was spot on. Definitely would have them cater again!" , David Lund

    • Jeremiah’s: "One of the best mocktails I've had in a long time. Our server Nathan was great, which made the experience even better. This will for sure be one of our go-to restaurants when we return to Mystic." , Sheina Fyffe

    • Taquerio: "Great service! Happy staff! Delicious food!" , Megan Graham

  • Great restaurants don’t wait for business, they create it. Stay focused, stay visible, and keep on building!

Tue. 2/3/26

Tuesday, February 3, 2026

• Freeze Alert Continues. Like many businesses in the area, we have experienced a few frozen pipes during this deep freeze, creating some operational challenges. With temperatures remaining low, please remind your management teams to leave faucets at a slow trickle overnight to help prevent additional freezing.

  Thank you for staying vigilant and for continuing to protect the buildings.

Mon. 2/2/26

Monday, February 2, 2026

• ⭐ Jeremiah’s Restaurant and Tavern named one of Connecticut Magazine’s Top New Restaurants for 2026.

  • Congratulations to the entire team on this well-deserved recognition.

• Groundhog Day. Will Punxsutawney Phil see his shadow?

  • Six more weeks of winter or an early spring, we will find out soon.

• Payroll Day Reminder, GMs & Chefs:

  • Please review and update all team clock in/outs

  • Send your tip log to Kristi by 11am

Sun. 2/1/26

Sunday, February 1, 2026

• First month of the year in the books!

• GM Payroll Takeover begins this week.

  • Rio & Taquerio: Start tomorrow

  • Andiamo & Jeremiah’s: Launch next pay period

    • I will meet with each GM to review the payroll process and ensure a smooth transition.

Sat. 1/31/26

Saturday, January 31, 2026

• If you missed the webinar through the National Restaurant Association, please watch and share this with your Teams: Alcohol Public Policy Trends & Mitigating the Risks

Fri. 1/30/26

Friday, January 30, 2026

• Thank you for the Manager Reports from yesterday. They are engaging to read, a strong operational resource and record, and are now a standard for all managers on shift. For anyone who missed reporting, please update yours today and ensure Manager Reports are completed each shift by the manager on duty going forward.

• FOH Training Update

  • We are refining the FOH training program and shifting from 6 required trainings per quarter to 4, with a focus on quality and consistency. Please begin thinking about the 4 trainings you want to run this quarter. More details will follow tomorrow.

• Taquerio is back, and up and running as Taquerio once again. See you next year Santa!

Thu. 1/29/26

Thursday, January 29, 2026

1. Managers and Chefs will now be completing a Manager Log in Toast after each shift under Manager Log.

   Keep it short and sweet, noting key items such as weather, sales, shift highlights, issues, upcoming events or needs, follow-ups, staffing notes, and anything the incoming manager should know. This will help maintain a daily record and smooth communication between shifts.

   Directions here