Cannonball Hospitality

Core Standard Operating Procedure (SOP) Library

    • Restaurant Opening Procedure 

    • Restaurant Closing Procedure

    • Time Change & Closures

    • Manager On Duty Responsibilities 

    • Shift Change Procedure 

    • Pre-Shift Meeting Procedure 

    • Side Work Assignment and Completion 

    • Reservation and Waitlist Management 

    • Handling Large Parties and Events 

    • Payroll

    • Cash Drawer Setup and Reconciliation 

    • End of Day POS Reporting 

    • Credit Card Tip Distribution Procedure 

    • Petty Cash Handling 

    • Gift Card Processing 

    • Vendor Invoice Approval Process 

    • Comp and Discount Authorization

    • Guest Greeting Standards

    • Steps of Service

    • Handling Guest Complaints

    • VIP Guest Recognition

    • Allergy Protocol and Food Safety Communication

    • Upselling and Menu Knowledge Expectations

    • Hiring and Interview Process 

    • Employee Onboarding Procedure 

    • New Hire Documentation and I-9 Compliance 

    • Employee Training Process 

    • Performance Coaching and Feedback 

    • Disciplinary Action Procedure 

    • Employee Termination Process

    • Food Safety and Temperature Logging 

    • Grease Trap Maintenance Procedure 

    • Incident and Accident Reporting 

    • Liquor Service Compliance 

    • OSHA Safety Procedures 

    • Emergency Response Procedure 

    • Kitchen Opening Procedure 

    • Kitchen Closing Procedure 

    • Food Receiving and Storage 

    • Prep List Management 

    • Equipment Cleaning Schedule 

    • Waste and Compost Procedures